The Empress Collection has been in business for 14 years. Our mission is to offer timeless, classic designs for customers of all ages.

Our contact information:

By email:
Hours: Monday - Friday 10:00 a.m. - 6:00 p.m.

By standard mail:
22478 Meadow Woods Cir.
Taylor, MI 48180

Customer Service Phone: 313-299-7780


The Empress Collection carries a 30-Day Return Policy. Any unused item may be returned for refund, credit or exchange. Read details below:

Returns – Any unused item (except customized items) may be returned within 30 days of receipt for a refund/credit or exchange. Please send item(s) to the address below. Items must be returned to:

Empress Collection Attn: Returns 22478 Meadow Woods Cr. Taylor, MI 48180

Please allow 3-4 weeks for processing.

Exchanges – Please follow the Return process above. Circle the items to be exchanged on your Duplicate Order form enclosed with your order. Fill out the “Exchange” area. Enclose the form with your return package. Please allow 2 weeks for processing.

Returning Defected Merchandise – Follow the process for Returns above. Circle the items defected on your Duplicate Order Form. Please explain on the back of the form what was wrong with the item. If you would like defected item(s) replaced, please indicate which items in the “Exchange” area of the form. Enclose form with your return package.

Ordering Policy Order any item from our web site and be ensured your order is a Secured On-Line Order. We use PayPal as our merchant service. PayPal is world-known as a product that protects customer’s sensitive financial information as well as supplying fraud screening and security filters.

Color/Size Accuracy Photographs on this site were carefully selected to represent the colors as accurately as possible. Some variation in color may occur due to your monitor configuration. Because stones come in various shapes and sizes, stringing them to exact inches is sometimes difficult. Therefore, lengths of necklaces/bracelets may vary up to ½”.

Shipping Policy